By purchasing or using any of the Chill Space services, you agree to the following:

Chill Space 24 hour Cancellation Policy 

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. As a courtesy to clients that are waiting for an available appointment time, Chill Space requires 24-hour notice before rescheduling and cancellation(s). If you cancel or reschedule your appointment less than 24 hours before it is scheduled to take place, you will be charged a $35 cancellation fee or if applicable, the session will be deducted from your existing package in lieu of cancellation fee. To avoid a cancellation fee, please provide rescheduling/cancellation notice at least 24 hours prior to your appointment. You acknowledge this policy and authorize the charge to your credit card kept on file. You can cancel or reschedule an appointment by emailing us at chillspaceappointments@gmail.com, or calling the spa at (212) 661-3400.

Chill Space Refund Policy

All Services and Packages are valid for up to 90 days after purchase date. We can issue a refund on sessions or packages within 30 days of your purchase. We cannot issue any refunds after 30 days. All purchased sessions and packages have an expiration date unless otherwise stated. 

Please note: If the prepaid package has been partially used, the refund value will be determined by deducting the regular a la carte price of the service(s) already redeemed.